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Date Revised: 11/16/2007

Security Verification Process

Introduction:

In an effort to maintain a high level of security, HughesNet verifies all user login transactions. This article will help you complete the Security Verification process. You will also have the opportunity to update your password during this process, if you choose to do so.

If you have forgotten your username and password, click here.

Procedure/Solution:

1. Browse to http://customercare.myhughesnet.com/
2. Click Login.
   
   
    
3. Enter your Username and Password, then click Login.
   
   
    
4. Click on the image of the HughesNet product which you are currently using.
   
   
    
5. Enter your Site ID, and the appropriate information in one of the following fields listed below then click Submit:
    
   • Serial Number
   • SAN
   • Billing phone number

   If you require assistance with locating the above information click on one of the links below:

   Site ID	DW3000/4000	DW6000/7000	HN000/7700S
   Serial Number	DW3000/4000	DW6000/7000	HN7000/7700S
   SAN	DW3000/4000	DW6000/7000	HN7000/7700S

   
   
    
6. Enter or change your password
   1. In the Password field, type your existing password or use a new password.
   2. In the Confirm Password field, type the password again.
   3. Click Submit. Create the password in accordance to the three terms displayed at the bottom of the Verify or Change Your Password screen:
      • Leading and trailing blank spaces are not allowed
      • Password has to be at least 6 characters long
      • Password can not be more than 32 characters long

      

   
    
7. The Security Verification Process screen will display, confirming that you have successfully completed the Security Verification Process.