1278

Date Revised: 0702/2008

HughesNet E-mail

Introduction:

This article describes the HughesNet E-mail service and the functions available.

Quick Links:

Basic vs. Standard E-mail
Login to E-mail	Sort E-mail Messages
Logout of E-mail	Search for an E-mail Message
Change an E-mail Password	Mark Messages as Spam
Access Help	Set a Safe Senders List
Access the HughesNet Customer Care Page	Set a Blocked Senders List
Set Display Preferences	Set a Filter
Set Language Preference	Add a Contact to the Address Book
Auto-Forward E-mail	Create a Mailing List (Group)
Enable or Disable Vacation/Out of Office Alert	Add Contacts to a Mailing List (Group)
Enable or Disable an E-mail Signature	Import a Mailing List (Address Book)
Display a Name in the "From" Field	Configure HughesNet E-mail to Retrieve Mail From Another Provider
Send Replies to a Different E-mail Address	Configure Microsoft Outlook
Save Messages in the Sent Folder	Configure Microsoft Vista
Create an E-mail Account (HN9x00)	Reset an E-mail Account Password through myHughesNet (HN9x00)
Create an E-mail Account (DW40x0, DW600x, DW7x00, HN7x00S)	Reset an E-mail Account Password through myHughesNet (DW40x0, DW600x, DW7x00, HN7x00S)

Procedure/Solution:

HughesNet e-mail offers a choice of Basic (HTML interface) or Standard interfaces (Ajax) upon login.

1. Click the radio button to select the interface.
   • Basic
     
   • Standard
     
2. The home screen differences between Basic and Standard e-mail are:
   1. Basic versions Address Book displays three folders.
      1. All
      2. Contacts
      3. Groups
      
   2. Standard version's Address Book displays one folder
      1. All
      
   3. E-mail feature differences between Basic and Standard e-mail are:
      1. Standard version has file drag and drop capability.
      2. Basic version does not have file drag and drop capability.

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Login to E-mail

1. Type the e-mail address in the E-mail Address field.
2. Type the password in the Password field.
3. Click Login.
   

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Logout of E-mail

1. Click Logout in the upper right corner of the page.
   

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Change an E-mail Password

1. Click Settings > General.
   
2. Click Password.
3. Type the current password in the Current Password field.
4. Type the new password in the New Password field.
5. Re-type the new password in the Confirm Password field.
6. Click Save.
   

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Access Help

1. Click the question mark (?) in the upper right corner of the page.
   

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Access the HughesNet Customer Care Page

1. Click Customer Care in the upper right corner of the page.
   

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Set Display Preferences

1. Click Settings > General.
   
2. Click Display Preferences.
3. From the Items Per Page drop-down menu, select the number of items to be displayed per page.
   
4. From the Time Zone drop-down menu, select the time zone.
5. Click Save. <
   

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Set Language Preference

1. Click Settings > General.
   
2. Click Interface Preferences.
3. From the Desired Language drop-down menu, select the language.
   
4. Click Save.
   Webmail will reload to display the application in the selected language. In the example, French was selected.
   

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Auto-Forward E-mail

1. Click Settings > Mail.
   
2. Click Setup.
   
3. Scroll down.
4. Enter the email addresses, separated by commas, to which all incoming email messages are to be forwarded in the Forwarding field.
5. Click the radio button next to the desired Forwarding Settings option.
   1. Disabled - Message forwarding is turned off.
   2. Forward and keep a copy - Messages are forward and a copy of the message is kept in the Sent folder.
   3. Forward, then discard - Messages are forwarded but no copy is kept.
      

Enable or Disable Vacation/Out of Office Alert

1. To enable the vacation/out of office alert:
   1. Click Settings > Mail.
      
   2. Click Vacation.
   3. In the Vacation Auto Reply Message field, type the message which will be automatically sent in reply to all incoming email messages.
   4. Click the check box next to Enable vacation.
   5. Click Save.
      
2. To disable the vacation/out-of-office alert:
   1. Click Settings > Mail.
      
   2. Click Vacation.
   3. Click the check mark next to Enable vacation message. The check mark will disappear.
   4. Click Save.
      

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Enable or Disable an E-mail Signature

1. To enable an email signature:
   1. Click Settings > Mail.
      
   2. Click Signature.
   3. In the Type a text signature for your e-mail messages field, type the signature details which will automatically appear at the end of all out-going email messages.
   4. Click the check box next to Enable signature.
   5. Click Save.
      
2. To disable an email signature:
3. Click Settings > Mail.
   
4. Click Signature.
5. Click the check mark next to Enable signature. The check mark will disappear.
6. Click Save.
   

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Display a Name in the "From" Field

1. Click Settings > Mail.
   
2. Click Setup.
3. Enter the name to appear in the outgoing e-mail messages in the Name field.
   
4. Scroll down.
5. Click Save.
   

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Send Replies to a Different E-mail Address

1. Click Settings > Mail.
   
2. Click Setup.
3. Enter the email address to which email replies are to be sent in the Reply-to Address field.
   
4. Scroll down.
5. Click Save.
   
6. In the example, all e-mail messages sent to this e-mail address will have replies sent to MDoe@hughes.net.

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Save Messages in the Sent Folder

1. Click Settings > Mail.
   
2. Click Setup.
3. Scroll down.
4. Click the radio button next to the desired Save sent messages option.
   1. Save - Messages are automatically saved in the Sent folder.
   2. Don't Save - Messages are not saved.
5. Click Save.
   

Sort E-mail Messages
Messages can be sorted in ascending or descending order using the defined column headings. By default, all messages are sorted in descending order (most recent to oldest).

1. Click on one of the column headings. (Attachment, Read/Unread, Priority, Sender, Subject, Date, or Size).
2. An arrow will appear next to the column heading to indicate if the sort is in ascending or descending order.
3. To change the order, click the column heading again.

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Search for an E-mail Message

1. Type the search criteria in the Search Mail field.
2. Click Search Mail.
   

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Mark Messages as Spam

1. Highlight the message(s).
2. Click Spam.
   
   Note: The marked message will be sent from its current folder to the Spam folder. The message will remain in the Spam folder for seven days. After seven days the message will be automatically deleted.

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Set a Safe Senders List
Adding an e-mail address or domain to the Safe Senders List ensures that e-mail from these senders will never be marked as spam.

1. Click Settings > Mail.
   
2. Click Sender List.
3. Type the e-mail address (i.e., JDoe@hughes.net@domain.ext) or the domain (i.e., *hughes.net) in the Safe Sender List field.
   Note: Domain names must be preceded by an asterisk.
4. Click Add.
   

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Set a Blocked Senders List
Adding an e-mail address or domain to the Blocked Senders List ensures that e-mail from these senders will automatically be passed to the Spam folder.

1. Click Settings > Mail.
   
2. Click Sender List.
3. Type the email address (i.e., JDoe@hughes.net@domain.ext) or the domain (i.e., *hughes.net) in the Blocked Sender List field.
   Note: Domain names must be preceded by an asterisk.
4. Click Add.
   

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Set a Filter
A filter is a set of conditions which define the way incoming e-mail is handled. Depending on the size and complexity of each filter, up to 15 filters can be created. In the example below, a filter is set to delete any e-mail which has MDoe@hughes.net in the CC: field.

1. Click Settings > Mail.
   
2. Click Filters.
3. Click Add New Filter.
   
4. Select the header field from the left drop-down menu.
   
5. Select the condition from the center drop-down menu.
6. Enter the value of the condition in the field to the right.
7. Select the action to be performed if the criteria set for the filter evaluates to "true".
8. Click Save. 
   

Add a Contact to the Address Book

1. Click Address Book.
2. Click on the group name to which the contact should be added.
3. Click the Add Contact icon.
   
4. Enter the contact information. The Nickname and Email fields are required. Enter the full e-mail address in the Email field.
5. Click Save.
   

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Create a Mailing List (Group)

1. Click Address Book.
2. Click the Add a New Group icon.
3. Enter a name for the group in the Enter Group Name field.
4. Click Save.
   

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Add Contacts to a Mailing List (Group)

1. Click Address Book.
2. There are two methods to add a contact:
   1. Drag and drop the contact to the group,
      
      or
   2. Click the check box next to the contact(s).
   3. Click Add to Group.
      
   4. Click the group name from the drop-down menu.
3. In the example, the contact "Mary" has been added to the group "Group 1".
   

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Delete a Contact From a Group
Note: A contact cannot be removed from the All Group. To remove one or more contacts from a group:

1. Click Address Book.
2. Click the check box next to the contact(s).
3. Click Remove from Group.
   
4. Click the group name from the drop-down menu.
5. In the example, the contact "Mary" has been removed from the group "Group 1".
   

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Import a Mailing List (Address Book)
Note: Only the Microsoft Outlook 2000 and Express 6 CSV file formats are supported. Each contact will be added to the All group regardless of the destination group to which the CSV file is imported. If the address book is not in Microsoft Outlook 2000 or Express 6 CSV file formats:

1. Import the contact file to one of the two Microsoft Applications: Outlook2000 or Express 6. This will produce the required CSV file that can then be imported into HughesNet E-mail.
   or
2. Convert the contact data into one of the two supported CSV formats.
   1. Convert the contact data can be using a spread sheet.
      Insert one value into each column (i.e., one column for name, one column for email, etc.)
      or
   2. Use a text editor.
      1. Each field value must be separated by a comma.
      2. The entire value must be enclosed by double quotes.
         For example: "Hughes, 11717 Exploration Lane, Germantown, MD, 20876"

To import an Address Book:

1. Click Address Book.
2. Click the import destination group.
   
3. Click Import.
   
4. Click Import.
   
5. Click the .csv file.
6. Click Open.
   
7. The Address Book will be imported.
8. In the example, the Address Book containing "Mary" and "Tim" has been imported into the "All" group.
   

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Configure HughesNet E-mail to Retrieve Mail From Another Provider

1. Click Settings > Mail.
   
2. Click POP.
3. Click Add New POP Account.
   
4. Type the POP server name in the POP Server Name field.
5. Type the POP server port in the POP Server Port field. Typically, this number is 110.
6. Type the user name for the the e-mail account in the POP User Name field.
7. Type the full e-mail address for the e-mail account in the POP Full Email Address field.
8. Type the password for the the e-mail account in the POP Password field.
   
9. Scroll down.
10. From the Destination Folder drop-down menu, select the folder to which the retrieved e-mail messages are saved.
    
11. To save a copy of the e-mail messages on the other e-mail server, click the Message Disposal checkbox.
12. Type a name for the account in the POP Name field.
13. Type the number of seconds to wait for the server response in the Server Timeout field.
14. Click Save.
    

Configure Microsoft Outlook
Note: These directions apply to Microsoft Outlook 2003. For additional information on Microsoft Outlook, click here.

1. Launch Outlook.
2. Click Tools > E-mail Accounts.
   
3. Click the radio button next to Add a new E-mail account.
4. Click Next.
   
5. Click the radio button next to POP3.
6. Click Next.
   
7. Enter the name to appear in the "From" field in the Your Name field.
8. Enter the full e-mail address in the E-mail Address field.
9. Enter mail.hughes.net in the I
ncoming Mail Server (POP3) field.
10. Enter smtp.hughes.net in the Outgoing Mail Server field.
11. Enter the user name in the Username field. The use name is the e-mail address without the @hughes.net.
12. Enter the password in the Password field.


13. Click More Settings.
    
14. Click Outgoing Server.
15. Select My outgoing server (SMTP) requires authentication.
    
16. Click OK.
    
17. Click Next.
    
18. Click Finish.
    

Configure Microsoft Vista

1. Click Start > E-mail (Windows Mail).
   
2. Enter the name to appear in the "From" field in the Display name field.
   
3. Click Next.
4. Enter the full e-mail address in the E-mail Address field.
5. Click Next.
   
6. From the Incoming e-mail server type drop-down menu,select POP3 .
7. Enter mail.hughes.net in the Incoming e-mail server (POP3) field.
8. Enter smtp.hughes.net in the Outgoing Mail Server field.
9. Click the check box next to Outgoing mail server requires authentication.
10. Click Next.
    
11. Enter the full e-mail address in the E-mail username field.
12. Enter the password in the Password field.  
13. Click Next.
    
14. Check the check box next to Do not download my e-mail at this time.
15. Click Finish.
    

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Create an E-mail Account through myHughesNet (HN9x00)

1. Login to myHughesNet. Click here.
2. Click E-mail Accounts > HughesNetSP > Manage E-mails.
   
3. If you have available e-mail accounts, the following screen will appear.
   1. Enter the E-mail ID. The E-mail ID plus @hughes.net will be the e-mail address.
   2. Enter the Password.
   3. Re-enter the Password.
   4. Click Create E-mail Account.
      
   5. A confirmation message will be displayed and the new e-mail account will appear in the e-mail accounts list.
      
4. If you do not have any e-mail accounts available, only the list of current e-mail accounts will appear.
   

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Create an E-mail Account through myHughesNet (DW40x0, DW600x, DW7x00, HN7x00S)

1. Login to myHughesNet. Click here.
2. Click E-mail Accounts > Manage E-mails.
   
3. If you have available e-mail accounts, the following screen will appear.
   1. Enter the E-mail ID. The E-mail ID plus @hughes.net will be the e-mail address.
   2. Enter the Password.
   3. Re-enter the Password.
   4. Click Create E-mail Account.
      
   5. A confirmation message will be displayed and the new e-mail account will appear in the e-mail accounts list.
      
4. If you do not have any e-mail accounts available, only the list of current e-mail accounts will appear.
   

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Reset an E-mail Account Password through myHughesNet (HN9x00)

1. Login to myHughesNet. Click here.
2. Click E-mail Accounts > HugheNetSP > Manage E-mails.
   
3. Locate the e-mail account.
4. Click Change Password.
   
5. Enter the New Password.
6. Re-enter the New Password.
7. Click Change Password.
   
8. A confirmation message will be displayed.
   

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Reset an E-mail Account Password through myHughesNet (DW40x0, DW600x, DW7x00, HN7x00S)

1. Login to myHughesNet. Click here.
2. Click E-mail Accounts > Manage E-mails.
   
3. Locate the e-mail account.
4. Click Change Password.
   
5. Enter the New Password.
6. Re-enter the New Password.
7. Click Change Password.
   
8. A confirmation message will be displayed.
   

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