1084
Date Revised: 02/08/2008

Understanding Your HughesNet Billing Statement

Introduction:

This article provides an explanation of each line item within each section of your billing statement.

Procedure/Solution:

If this is your first billing cycle, please be aware of the following:

  • Your billing begins when the account is commissioned/activated.
  • Credit/debit cards are generally charged the same day the account is commissioned/activated.
  • You are billed a month ahead for your service; i.e., if you commission your service on 10/01/2006, your credit/debit card will be charged on 10/01/2006 for the billing period 10/01/2006 to 11/01/2006.
  • The first bill generally contains the following charges:
    • Installation
    • Hardware
    • Monthly service for the first month
    • Costs associated with additional options purchased at time of order placement
    • Taxes
    • Promotional discount given at time of order placement (where applicable)

Click here for instructions on how to login and view your HughesNet Billing Statement.
Note: For charges on your statement or online account history that are in addition to your normal service and/or hardware billing click here.

  1. The top right-hand section of your HughesNet Billing Statement provides the following information:
    1. Date Due - After this date the account will be considered late and a notice will be sent.
    2. Account Number - Your account number. Account numbers start with alphanumeric characters and include AMR, DSS, T, or V.
    3. Amount Due - Accumulated balance including adjustments, current charges, payments and previous balances.
    4. Payment Enclosed - Enter the payment amount here when sending in your payment.



  2. The top left-hand section provides:
    1. Invoice Number - A unique number that identifies each bill.
    2. Purchase Order # - If applicable.
    3. Billing Period - The beginning and ending dates of the billing period. Remember, Hughes is invoicing you for 30 days in advance.



  3. The Invoice Summary sample below shows:
    Account Number- Your account number Previous Balance - Balance remaining from previous bill.
    Invoice Number - A unique number that identifies each bill. (+/-)Adjustments - Any credits associated with the account.
    Purchase Order # - If applicable. (-)Payments - Amounts received towards the bill.
    Billing Period- The beginning and ending dates of the billing period. Remember, Hughes is invoicing you for 30 days in advance. (+)Current Changes & Taxes - Total charges for this payment period.
    Billing Address - Your address Amount Due - Accumulated balance including adjustments, current charges, payments and previous balances.



  4. The Payments and Adjustments section of the statement lists any payments, or credits on the account and the amount.
    1. Date - The date of the payment or adjustment made towards the bill.
    2. Description - A description of the payment or adjustment.
    3. Amount - The dollar amount of the payment/adjustment.



  5. The Service Summary section of the statement provides:
    1. Service Charges - Click to view a detailed list of service charges associated with your account.
      1. Description - Type of service plan.
      2. Actual - The number of site accounts.
      3. Billable - The number of sites that are active and billable.
      4. Unit - The monthly rate at which you are billed for your service plan.
      5. Extended Price ($) - a subtotal of each service charge line item.
      6. Total Service Charges- the total of service charges billed to the account.



    2. Sponsored Charges - This item is not currently in use.
    3. Installation Extra Charges - Click to view a detailed list of installation charges associated with your account.
      1. Description - Type of installation activity.
      2. Authorization No. - A reference number for the installation activity.
      3. Actual - The number of site accounts.
      4. Billable - The number of sites that are active and billable.
      5. Unit - The rate at which you are billed for the installation activity.
      6. Unit Price ($) - A subtotal of each installation charge line item.
      7. Percentage Extra (%) - This item is not currently in use.
      8. Extended Price ($) - The total of installation charges billed.



    4. Total Taxes - a total of taxes charged on the account.
    5. Total Charges and Taxes - a total of all charges listed in the Service Summary section.


  6. Site Level Details - Click View Site Details to view each service charge and its associated information.
    1. Site - The site ID associated with the charge.
    2. Description - A description of the individual charge.
    3. Status - Indicates the status of the site.
      1. A = Active
      2. I = Inactive
      3. C = Closed
    1. Usage - This field is intended to reflect your actual service in hours, but it is not currently in use.
    2. Unit - The rate at which you are billed for the installation activity.
    3. Billing Period - The beginning and ending dates of the billing period. Remember, Hughes is invoicing you for 30 days in advance.
    4. Charges ($) - Total of the charges billed per unit.



  7. To print your HughesNet billing statement, click Printer Friendly at the top of the page, then click Print.

Date Created: 06/15/2004
Revision: 12.0