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Date Revised: 05/28/2009

Installation

Introduction:

This article provides you with links to assist you with the installation of your HughesNet equipment.

Quick Links:
Installation Guides and User Manuals
Standard vs. Nonstandard Installation of HughesNet Equipment
Install HN7000 Replacement Equipment

Procedure/Solution:

Installation Guides and User Manuals

  • These PDFs are very large and may take several minutes to download. You may see a blank window during this time. This does not mean that the download has failed.
  • For faster downloads, right-click the link and select Save Target As
  • Outdoor Equipment
    • DW6000 & DW4000: Please contact a professional installer. Professional installation or service of your two-way satellite antenna is required by the Federal Communications Commission because the radio transmits radio frequency energy.
  • Auxiliary Software
    • LAN Client Configuration Utility (LCCU)
      The LCCU is auxiliary software offered by HughesNet to increase the performance of Windows based PCs connected to DW4000 using Internet Connection Sharing or a DW6000.
    • Internet Connection Sharing (ICS)
      ICS is a Microsoft product built into the Windows Operating system, permitting one computer system to share its Internet connection with others on a network. This manual will assist you in configuring your DW4000 as a gateway to the Internet over the HughesNet satellite link.

Change of Ownership Form: This change of ownership form is intended to assist customers who are still within their contractual commitment obligation, no longer need the service and have found a new owner that is willing to take over the service and the remainder of the contractual commitment so that the original owner does not have to incur early termination fees.

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Standard vs. Nonstandard Installation of HughesNet Equipment

The installation of equipment has two levels of support:

  1. Standard Installation
    • This level meets the majority of customers‘ needs but has specified limits for requirements, such as length of cable.
  2. Nonstandard Installation
    • Any installation requirements that extend beyond standard installation parameters are non-standard and incur additional charges.
      • It is important for you to know if there are any nonstandard elements to the installation and how much the additional cost for these nonstandard elements will be.
      • Installers must verify the total cost of installation with you before starting any work at the site.

The following table details the services included with standard installations and the services which are NOT included with standard installations.  Services which are not included with standard installations incur additional fees.

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Install HN7000 Replacement Equipment

Replacing the HN7000S Terminal hardware
Testing the connection between the terminal and the computer
Troubleshooting a failed ping test
Registering the terminal for service
TCP/IP settings (appendix A)
Disabling web browser proxy settings (appendix B)


Replacing the HN7000S terminal hardware

The following topics are discussed within this document:

  • Removing the defective HN7000S
  • Attaching the terminal to the pedestal base
  • Connecting component cables
  • Testing the connection between the computer and terminal
  • Troubleshooting ping test problems
  • Registering the terminal for service
  1. Removing the defective HN7000S terminal:
    1. Disconnect (unplug) the HN7000S from the AC power receptacle. The existing power supply and cable will be used for replacement unit.
    2. Mark or note the location of all the cables connected to the HN7000S modem for use with the replacement unit.
    3. Disconnect all cables attached to the HN7000S.
    4. Remove defective HN7000S from pedestal base.
  2. Remove defective HN7000S terminal from the pedestal base. To remove the defective HN7000S from the pedestal base, pull up and back on the tab on the back of the base. You can then slide the base off the terminal.
  3. Follow the steps below to attach the replacement terminal to the pedestal base.
    1. Align the bottom set of ventilation openings on the replacement terminal with the guides on the pedestal base.
    2. Gently slide the terminal into the pedestal base until the terminal locks into position.
      Note: Use of the pedestal base is optional.
  4. Installing the replacement HN7000S:
    1. Place the replacement HN7000S terminal where the defective terminal was installed.
    2. Retrieve the defective terminal‘s power supply.
    3. Connect the power supply‘s DC power cord to the DC IN connector on the replacement HN7000S terminal.
    4. Connect the coaxial cable, labeled satellite out, to the SAT OUT connector on the replacement HN7000S terminal.
    5. Connect the coaxial cable, labeled satellite in, to the SAT IN connector on the replacement HN7000S terminal.
    6. Connect one end of the supplied Ethernet cable to the LAN port on the terminal.
    7. Connect the other end of the Ethernet cable to the Ethernet port on your computer. Important: Do not connect the terminal to an Ethernet device, such as a router or hub. The new terminal must be connected directly to the computer to register it for service.

IMPORTANT: The transmit and receive cable connectors must be securely tightened.

  • Make sure each connector is properly aligned (not cross-threaded).
  • A finger-tight connection is adequate as long as the connectors are securely in place. While the terminal may operate correctly when first installed, even if the transmit and receive cable connectors are not adequately tightened, problems could develop later. Therefore, even if your system is operating correctly, please assure that the cable connectors are adequately tightened.
Testing the connection between the computer and terminal

  1. Connect the terminal‘s power supply AC power power cord to a power strip, surge protector, or other power source.
  2. Restart the computer.
  3. Observe the HN7000S terminal’s front panel lights (LED’s).
      POWER LED:
    1. The Power LED should be solidly illuminated, to indicate the terminal is on.
    2. Then, the Power LED should starts blinking, to indicate it is operating with factory-installed software. The terminal downloads the most current version of software during the registration process.
    3. Finally, the Power LED is solidly illuminated, after the terminal is registered for service. If the LEDs do not appear as described above, make sure you are using the correct power supply. If you are using the correct power supply, and the LEDs do not appear to be functioning properly, contact technical support.
      LAN LED:
    4. The LAN LED should come on within the initial 30 sec, to indicate the terminal is detecting LAN activity.
  4. Perform a ping test.
    1. On the Windows task bar, select Start > Run
    2. Type Command (for Windows 98 or Windows Me) or type cmd (for Windows 2000 or Windows XP) in the Open field and click OK to open a Command window.
    3. Type ping 192.168.0.1 and press Enter.
      1. If the computer is properly connected to the terminal, the ping test succeeds. If the ping test is successful the following screen will be displayed. Proceed to the Registering the terminal for service section.
      2. If the ping test fails, the computer may not be properly
        connected to the terminal. If the ping test is unsuccessful the following screen will be displayed. Complete the procedures in the following section, Troubleshooting a failed ping test.

Troubleshooting a failed ping test
 

  1. Make sure your computer‘s network interface card (NIC) is installed properly.
  2. Make sure the TCP/IP settings for your computers operating system are configured to support DHCP.
    Refer to the procedures in Configuring your computers TCP/IP settings in Appendix A.
  3. Verify the cable connections are secure.
  4. If the cable connections are secure, power cycle the terminal:
    1. Unplug the power supply‘s AC power cord from the power strip, surge protector, or power source.
    2. Wait 10 sec.
    3. Plug the AC power cord back into the power strip, surge protector, or power source.
    4. Restart the computer.
    5. Ping the terminal again. If the ping test fails again, contact technical support.

Registering the terminal for service

  1. Open a web browser on the computer connected to the terminal.
  2. Access the terminal‘s System Control Center, by typing 192.168.0.1 in the browser‘s address or location bar and pressing Enter. If the System Control Center does not appear, (see screen sample) make sure the web browser is not configured to connect through a proxy server. Refer to Disabling web browser proxy settings in Appendix B.
  3. Scroll down and click Start Registration on the System Control Center home page to access the Registration screen.
  4. Enter the 28-digit registration ID you received when you purchased your upgrade in the Registration ID fields. Enter the registration ID exactly as it appears in the confirmation e-mail The registration ID fields are case-sensitive and do not recognize the letter o/O, only the number zero (0).
    Note: As a reminder, your registration ID was provided in the confirmation e-mail you received after purchasing your upgrade. Alternately, it is available by contacting our HughesNet support hotline at 866-347-3292.
  5. Click Next.
  6. Enter your zip code on the Antenna Location screen. Click Next. Do not select the Enter location manually check box.
  7. Verify the city and state for the zip code is correct on the Verification of Antenna Location screen shown. Once verified, click Next. If the information is incorrect, click the Back button and enter the correct ZIP code.
  8. Registration status messages are displayed on the Registration in Progress screen. Click Next when prompted to do so.
  9. Click OK on the pop-up that appears, to access the registration server.
  10. Click I Agree on the Subscriber Agreement form that appears to accept the subscriber agreement. If you see a Security Warning Alert click on Yes to continue/bypass.
  11. Refer to your confirmation e-mail and enter your site account number (SAN) and personal identification number (PIN) on the Registration screen.  If you cannot locate your SAN and PIN e-mail, contact HugheNet customer support at 866-347-3292.
  12. Click Continue.
  13. Click Swap, on the Registration screen.
  14. Print the page that appears on the Registration screen or record the information in the Quick Start Guide that was shipped with the HN7000S terminal. Click Continue.
  15. The HN7000S terminal downloads its configuration parameters from the Network Operations Center (NOC).
  16. Click Restart, on the Registration Complete screen, to restart the HN7000S terminal.
  17. Click Close on the Terminal Reset screen. The HN7000S terminal is now registered for service.

APPENDIX A

TCP/IP Settings

The Transmission Control Protocol (TCP)/Internet protocol (IP) (TCP/IP) settings for your computer‘s operating system must be configured to support the Dynamic Host Control Protocol (DHCP) to install the HN7000S. If your service plan provides a static IP address, you will configure your computer‘s TCP/IP settings for that later. This section explains how to configure TCP/IP settings to support DHCP for the following operating systems:

Note: Make sure to have your operating system‘s installation CD readily available. You may be required to insert the CD in your computer to change the operating system‘s TCP/IP settings.

Windows 98 SE and Me

  1. On the client computer, click Start > Settings > Control Panel and double-click the Network icon.
    Note: On Windows Me computers, choose View All Control Panel Options to see the Network icon.
  2. Select the Configuration tab on the Network window.
  3. Select the TCP/IP entry associated with your computers Network Interface Card (NIC) and then click Properties.
  4. Select the IP Address tab on the TCP/IP Properties window.
  5. Select Obtain an IP address automatically.
  6. Select the Gateway tab. Remove any installed gateways by selecting them and clicking Remove.
  7. Select the DNS Configuration tab.
  8. Select the Disable DNS button.
  9. Select OK to update the TCP/IP properties.
  10. Select OK to close the list of network components. Windows may request the installation CD-ROM to complete updating the TCP/IP settings.
  11. Restart the computer if it does not do so automatically.

Windows 2000

  1. On the client computer, click Start > Settings > Control Panel.
  2. Double-click Network and Dial-up Connections.
  3. A list of network connections appears. The Local Area Connection icon must be listed. If it is not, the network is not installed correctly. Right-click the Local Area Connection icon that represents the HN7000S network connection and select Properties.
  4. The Local Area Connections Properties window appears. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it. Highlight (select) Internet Protocol (TCP/IP). Be careful not to uncheck the radio button when highlighting it.
  5. Click the Properties button. The Internet Protocol Properties window appears. Ensure that both Obtain an IP Address Automatically and
    Obtain DNS Server Address Automatically are selected. If not, select them. Select OK to close the open dialog boxes and finish the configuration.
  6. Restart the computer even if Windows does not require you to do so. This will ensure that the network settings are automatically reset.

Windows XP

  1. Go to Start > Settings > Control Panel. Double-click the Network Connections icon.
    Note: If the control panel is in category view select Network and Internet connections then select Network connections.
  2. A list of network adapters appears. A Local Area Connection must be listed under LAN or High-Speed Internet. If not, the network is not installed correctly. Right-click the Local Area Connection icon that represents the Network adapter that connects the computer to the Satellite Gateway and select Properties.
  3. Ensure that the Client for Microsoft Networks and Internet Protocol (TCP/IP) are installed and checked. If NetBEUI is installed, uninstall it.
    Note: If the Control Panel is in category view select Network and Internet Connections then select Network Connections.
    Note: If the Local Area Connection icon appears with a red X, check your connections. To successfully configure your system, the red X must not be present.
  4. Select Internet Protocol (TCP/IP) and click Properties to access the Internet Protocol (TCP/IP) Properties screen.
    Note: Be careful not to uncheck the Internet Protocol when you select it.
  5. Ensure that both Obtain an IP address automatically and Obtain DNS server address automatically options are selected. If not, select them. Select OK, to close the open dialog boxes and finish the configuration.
  6. Restart the computer, even if Windows does not require you to do so. This ensures the network settings are automatically reset.


MacIntosh

  1. Select System Preferences from the Mac interface. The Systems Preference menu appears. Select the Network icon.
  2. Select the TCP/IP tab.
  3. From the Configure drop-down list. Select Using DHCP then click the Apply Now button. The Mac is now configured.

     

APPENDIX B

Disabling Web Browser Proxy Settings


The web browser on your computer must be configured not to connect to the Internet through a proxy server. This section explains how to configure the following web browsers:

Internet Explorer

  1. Turn the computer on.
  2. Open Internet Explorer.
  3. Select Tools > Internet Options.
  4. Select the Connections tab, then, click LAN Settings.
  5. Verify that the box next to Automatically detect settings is checked and the box labeled Use a proxy server for your LAN (These settings will not apply to dial-up or VPN connections) is unchecked.
  6. Click OK twice, to close all option windows.
  7. Close Internet Explorer.
  8. Re-launch Internet Explorer, to enable the changes.

Netscape

  1. Turn the computer on.
  2. Open Netscape.
  3. Select Tools > Options.
  4. Select General > OK.
  5. Select Connection Settings.
  6. Select the Direct Connection to the Internet radio button.
  7. Click OK twice, to close all option windows.
  8. Close Netscape.
  9. Re-launch Netscape, to enable the change settings.

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Date Created: 06/11/2004
Revision: 25.0