1061

Date Revised: 07/26/2007

Clean a Virus from Your Computer

Introduction:

Virus cleaning is a four-step process including:

1. Removal of virus(es) from your computer.
   Note: Removal of the virus(es) does not protect your computer from future virus attacks. Please complete all four steps.
2. Protecting your computer to prevent future infections.
3. Installing all Microsoft applicable security patches.
4. Obtaining and installing a firewall.

Procedure/Solution:

1. Browse to Trend Micro  at http://housecall.trendmicro.com.
2. Click Scan Now. It's Free!
   
3. Check the box to accept the Terms of Use (once you have read the terms of use)
4. Click Launch House Call
   
5. Trend Micro tests the platform and browser
   
6. You can run House Call now, you need to choose from:
   1. Using Java-based HouseCall kernel
   2. Browser plug-in installing and using the HouseCall Kernel
      
7. If a Security Warning screen displays, click Yes.
   
8. Choose scan complete computer for malware, grayware and vulnerabilities from the following two:
   1. Scan complete computer for malware, grayware and vulnerabilities
   2. Scan individual selected folder only for malware
9. Click Next
   
10. Please wait while HouseCall scans your system.
    
11. Click on the Results tab (The scan might take quite some time before you will be able to see the list of detected malware, grayware/spyware and other vulnerabilities).
12. Scroll down and click on Clean now.
    

Update your existing anti-virus program with the latest virus definition (DAT) file from your provider. If there is no anti-virus program installed, you must obtain one. The following is a list of suggested providers of anti-virus software programs:

• Click http://www.microsoft.com/security/protect/default.asp.
• Install all applicable Microsoft security patches.
• To prevent your system from becoming re infected you will need to obtain and install a firewall.